Start with a usable request
Customer RFQ intake supports job information and uploaded quote files. The request enters the same RFQ process your internal team uses to evaluate and quote the work.
People & customers
The relationship continues after the shipment.
Your customers remember how your business follows through. Your people make that follow-through possible. Connect customer access, service responsibility, employee records, and time to the work they support.
Explore the demoExplore the story ↓One operating story
Customer portal
Make your business easier to do business with.
Give customers a connected place to submit requests, review quotes, see job information, handle invoices, and raise service questions.
A moment you recognize
Your buyer needs a quote approved before their own production meeting. Later they need the job status, then the invoice. Every clear answer helps them keep their promises too.
Put decisions near the offer
Customer quote views and decision routes support reviewing an offer and recording a response. Job detail and reorder-review requests extend the relationship into delivery and repeat work.
Continue through finance and service
Portal finance, invoices, payment views, service cases, and company-user administration give the customer a defined place to continue the conversation. Payment services depend on the configured provider and account.
Follow the customer portal workflow
- Submit the request
- Review the offer
- Follow the job
- Manage the next question
A professional customer experience that follows the work.
The portal brings key buying and service activities together. It helps your business present a consistent process to the people who rely on you, from the first request through the next order.
The relationship continues after the shipment.
Bring a familiar order. Explore the decisions your team makes every day.
Service & customer retention
Stand behind the work after delivery.
Keep service cases, field visits, agreements, and warranty claims visible as part of the customer relationship.
A moment you recognize
A customer reports a problem after the shipment arrives. They are not interested in which department owns it. They want your business to understand the issue, take responsibility, and follow through.
Give the issue a record
Service cases provide a queue and status for customer issues. Communications and customer context help your team approach the problem with the relationship in view.
Organize the response
Field-service visits and service-skill assignments support planning the human response. Escalation visibility gives unresolved operational issues another place to receive attention.
Maintain the longer commitment
Service agreements retain terms and billing frequency, with status workflows. Warranty claims provide a separate record and progression for work that continues after the original delivery.
Follow the service & customer retention workflow
- Record the concern
- Assign the response
- Track the visit or claim
- Carry the history forward
Make follow-through part of the next sale.
A repeat customer remembers how you handled the difficult order. Organized service records help your team maintain continuity and give leaders visibility into commitments that remain open.
People, HR & time
The people behind every promise.
Organize employee records, onboarding, certifications, time, leave, and reviews alongside the business your team keeps running.
A moment you recognize
A skilled operator is out next week, a new hire starts Monday, and a certification needs attention. Keeping production staffed means keeping the people details organized well before a gap reaches the floor.
Give employment records a home
Employee records, emergency contacts, compensation records, benefits enrollments, and employee documents bring personnel information into defined records. Access must be assigned appropriately for the sensitivity of the work.
Follow the employee lifecycle
Onboarding tasks, policy acknowledgments, performance reviews, and certifications provide ways to track important employment activities. Responsibilities and dates can remain visible beyond an individual manager’s notes.
Organize leave and time review
PTO policies, blackout periods, leave requests, and time-and-attendance approval states support day-to-day administration. Time entries also carry payroll-processing status for the next operational handoff.
Follow the people, hr & time workflow
- Establish the employee record
- Complete onboarding
- Review time and leave
- Maintain qualifications and development
Support the team as deliberately as the production plan.
As the business grows, personnel work becomes too important to scatter across reminders and files. MiM provides a structure for the records and review activities that support your people. Payroll filing and jurisdiction-specific setup should be evaluated separately during implementation.
Picture your business hereThe next order.
The next order.
A better way to run it.
Bring the job, deadline, or decision that keeps coming back to your desk. Explore how MiMBuilt can help your team carry it forward.